Data Protection

Casino Score Privacy Policy — Your Data, Handled with Respect

Casino Score collects only what it needs, stores it securely, and never sells it to anyone. This policy explains exactly what data we collect, why we collect it, how we protect it, and what rights you have over it as a Bangladesh player.

Last updated: January 2025  |  Applies to all registered Casino Score accounts

Six Ways Casino Score Protects Your Privacy

Before you read the full policy, here's a plain-language summary of the six most important things Casino Score does to protect your personal data.

256-Bit SSL Encryption

Every page on Casino Score — including registration, login, deposit, and withdrawal — is protected by 256-bit SSL encryption. Your data is encrypted in transit and cannot be intercepted by third parties on the network.

We Never Sell Your Data

Casino Score does not sell, rent, or share your personal data with third parties for marketing purposes — ever. Your name, contact details, and payment information stay within Casino Score's systems and are used only to operate your account.

Payment Data Stored Securely

Your bKash, Nagad, and Rocket account numbers are handled through encrypted channels and are never stored in plain text on Casino Score's systems. Payment data is used only to process your deposits and withdrawals.

Minimum Data Collection

Casino Score collects only the personal data that is necessary to operate your account, process payments, verify your identity, and comply with legal obligations. We don't collect data we don't need.

You Control Your Data

Casino Score players have the right to access, correct, and request deletion of their personal data. You can submit a data request at any time by contacting Casino Score support via live chat or email.

No Tracking for Advertising

Casino Score does not use third-party advertising trackers or share your browsing behaviour with ad networks. The only analytics we use are for improving platform performance and player experience — not for selling ads.

From Collection to Protection — The Casino Score Data Journey

Here's a straightforward look at how Casino Score handles your data from the moment you register to the moment you withdraw.

01
You Register

You provide your name, date of birth, email address, and phone number. This data is encrypted immediately and stored securely. It is used to create your Casino Score account and to verify your identity during KYC.

02
KYC Verification

You submit a copy of your National ID, passport, or driving licence. This document is processed by Casino Score's verification team and stored securely. It is used only for identity verification and is not shared with third parties except where required by law.

03
You Deposit

Your bKash, Nagad, or Rocket transaction is processed through an encrypted payment channel. Casino Score records the mobile wallet number used for the transaction to enable withdrawals to the same account. Full payment credentials are never stored in plain text.

04
You Play

Casino Score logs your game activity, session duration, and betting history. This data is used to detect fraud, ensure fair play, provide responsible gaming tools, and improve the platform. It is not shared with advertisers or marketing networks.

05
You Withdraw

Your withdrawal is processed to the same mobile wallet used for your most recent deposit. Casino Score verifies your identity against the registered account details before processing. Transaction records are retained for the legally required period.

06
You Request Data Deletion

If you close your account and request data deletion, Casino Score will remove your personal data from active systems within 30 days, subject to legal retention requirements. Some transaction records must be retained for regulatory compliance and cannot be deleted on request.

01 Who We Are

Casino Score operates the online gaming platform available at casino-score.live. In this Privacy Policy, "Casino Score", "we", "us", and "our" refer to the operator of the Casino Score platform. "You" and "your" refer to any person who registers an account, visits the Casino Score website, or uses any Casino Score service.

Casino Score is the data controller for the personal data collected through the platform. This means we are responsible for deciding how and why your personal data is collected and processed. If you have any questions about how Casino Score handles your data, you can contact us at any time using the details in Section 12.

Plain Language Summary

Casino Score runs the platform you're using. We're responsible for your data and this policy explains exactly what we do with it. If anything is unclear, our support team is available 24/7 to answer your questions.

02 Data We Collect

Casino Score collects personal data in three ways: data you provide directly when registering or using the platform, data generated automatically when you use the platform, and data we receive from third-party verification services during KYC.

Data you provide directly:

  • Full name as it appears on your government-issued ID
  • Date of birth
  • Email address
  • Mobile phone number
  • Residential address
  • Government-issued ID document (National ID, passport, or driving licence) submitted during KYC
  • Mobile wallet number (bKash, Nagad, or Rocket) used for deposits and withdrawals
  • Any information you provide when contacting Casino Score support

Data generated automatically:

  • IP address and approximate geographic location
  • Device type, operating system, and browser version
  • Pages visited on Casino Score and time spent on each page
  • Game sessions, bet amounts, game outcomes, and session duration
  • Login timestamps and session activity logs
  • Deposit and withdrawal transaction records

Data from third parties:

  • Identity verification results from Casino Score's KYC verification provider
  • Age verification confirmation
  • Fraud screening results from payment processing partners
Accuracy Matters

All personal data you provide to Casino Score must be accurate and up to date. Providing false information during registration or KYC is a breach of Casino Score's Terms and Conditions and may result in account closure and forfeiture of balances.

03 How We Use Your Data

Casino Score uses your personal data only for the purposes described in this policy. We do not use your data for purposes that are incompatible with the reasons it was originally collected. The main purposes for which Casino Score processes your personal data are:

  • Account management: Creating and maintaining your Casino Score account, verifying your identity, and managing your account settings and preferences.
  • Payment processing: Processing deposits and withdrawals via bKash, Nagad, and Rocket, and maintaining transaction records.
  • KYC and age verification: Verifying that you meet the eligibility requirements to use Casino Score, including confirming that you are at least 18 years of age.
  • Fraud prevention and security: Detecting and preventing fraudulent activity, money laundering, and other illegal activity on the platform.
  • Responsible gaming: Monitoring your gaming activity to identify signs of problem gambling and to provide responsible gaming tools and interventions where appropriate.
  • Customer support: Responding to your support requests, resolving disputes, and communicating with you about your account.
  • Platform improvement: Analysing aggregated, anonymised usage data to improve the Casino Score platform, fix bugs, and develop new features.
  • Legal compliance: Complying with applicable laws and regulations, including anti-money laundering requirements and data protection obligations.

Casino Score does not use your personal data for targeted advertising, does not build advertising profiles based on your activity, and does not share your data with advertising networks or data brokers.

04 Legal Basis for Processing

Casino Score processes your personal data on the following legal bases depending on the purpose of processing:

  • Contract performance: Processing necessary to create and manage your Casino Score account, process payments, and provide the gaming services you have registered for.
  • Legal obligation: Processing required to comply with applicable laws, including KYC and anti-money laundering obligations.
  • Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and platform improvement — where these interests are not overridden by your privacy rights.
  • Consent: Where Casino Score relies on your consent to process data — for example, for optional marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.
No Consent Required for Core Processing

Most of Casino Score's data processing is necessary to provide the service you signed up for or to comply with legal requirements. You don't need to give separate consent for Casino Score to process your data for these core purposes — but you can always ask us to explain why we're processing any specific piece of your data.

05 Data Sharing

Casino Score does not sell your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

  • KYC and identity verification providers: Casino Score uses a third-party identity verification service to process KYC documents. This provider processes your ID document on Casino Score's behalf and is contractually bound to handle your data securely and only for the purpose of identity verification.
  • Payment processing partners: Your mobile wallet transaction data is processed by bKash, Nagad, and Rocket's own systems. Casino Score receives confirmation of payment from these providers but does not have access to your full mobile banking credentials.
  • Fraud prevention services: Casino Score may share limited account and transaction data with fraud screening services to detect and prevent fraudulent activity. These services are contractually bound to use the data only for fraud prevention purposes.
  • Legal and regulatory authorities: Casino Score will disclose personal data to law enforcement, regulatory authorities, or courts where required to do so by applicable law or a valid legal order. Casino Score will notify you of such disclosure where legally permitted to do so.
  • Business transfers: In the event of a merger, acquisition, or sale of Casino Score's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy policy applicable to your data after the transfer.

In all cases where Casino Score shares data with third-party service providers, those providers are required by contract to process your data only for the specified purpose, to maintain appropriate security standards, and not to share your data further without Casino Score's authorisation.

06 Cookies and Tracking

Casino Score uses cookies and similar technologies to operate the platform, maintain your login session, and analyse platform performance. Casino Score does not use third-party advertising cookies or tracking pixels from ad networks.

Types of cookies Casino Score uses:

  • Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking the platform.
  • Performance cookies: Used to collect anonymised data about how players use the Casino Score platform — which pages are visited most, where errors occur, and how long pages take to load. This data is used to improve the platform and is not linked to individual player identities.
  • Preference cookies: Used to remember your platform preferences, such as language settings and display options, so you don't have to set them every time you visit.

You can manage cookie preferences through your browser settings. Disabling essential cookies will prevent you from logging in and using the Casino Score platform. Disabling performance and preference cookies will not affect your ability to play but may affect your experience.

07 Data Security

Casino Score takes data security seriously and implements multiple layers of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction.

  • All data transmitted between your device and Casino Score is encrypted using 256-bit SSL/TLS encryption.
  • Player passwords are stored using one-way cryptographic hashing — Casino Score staff cannot see your password.
  • Payment data, including mobile wallet numbers, is stored in encrypted form and is never stored in plain text.
  • Access to player data within Casino Score's systems is restricted to staff who need it to perform their job functions, and is logged and audited.
  • Casino Score's systems are monitored continuously for security threats and unusual access patterns.
  • Casino Score conducts regular security reviews and penetration testing of its platform infrastructure.
Your Responsibility

Casino Score's security measures protect your data on our side. You are responsible for keeping your account password confidential and for ensuring that your device is secure. Casino Score will never ask for your password via email, chat, or phone. If you receive such a request, do not respond — contact Casino Score support immediately.

08 Data Retention

Casino Score retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and legitimate business purposes. The specific retention periods that apply to different categories of data are:

  • Account registration data (name, date of birth, contact details): Retained for the duration of your account and for 5 years after account closure, in line with standard anti-money laundering record-keeping requirements.
  • KYC documents (ID copies): Retained for the duration of your account and for 5 years after account closure.
  • Transaction records (deposits, withdrawals, bet history): Retained for 7 years after the transaction date, as required for financial record-keeping compliance.
  • Support communications (chat logs, emails): Retained for 3 years after the communication date.
  • Platform usage logs (session data, IP logs): Retained for 12 months from the date of collection.

When the applicable retention period expires, Casino Score securely deletes or anonymises the relevant data. Anonymised data — from which it is not possible to identify any individual — may be retained indefinitely for statistical and analytical purposes.

09 Your Rights

As a Casino Score player, you have the following rights in relation to your personal data. To exercise any of these rights, contact Casino Score support via live chat or email at [email protected]. Casino Score will respond to all data rights requests within 30 days.

Right of Access

Request a copy of all personal data Casino Score holds about you, including account data, transaction history, and KYC records.

Right to Rectification

Request correction of any inaccurate or incomplete personal data Casino Score holds about you.

Right to Erasure

Request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to legal retention requirements.

Right to Restriction

Request that Casino Score restricts processing of your data in certain circumstances, such as while a dispute about data accuracy is being resolved.

Right to Portability

Request a copy of your personal data in a structured, machine-readable format that you can transfer to another service provider.

Right to Object

Object to Casino Score processing your data on the basis of legitimate interests, including for direct marketing purposes.

10 Children's Privacy

Casino Score is strictly for players aged 18 and above. Casino Score does not knowingly collect personal data from anyone under the age of 18. Age verification is a mandatory part of the Casino Score KYC process, and any account found to belong to a person under 18 will be closed immediately.

If you believe that Casino Score has inadvertently collected personal data from a person under 18, please contact Casino Score support immediately at [email protected]. Casino Score will investigate and, if confirmed, will delete the relevant data and close the account without delay.

11 Changes to This Policy

Casino Score may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, Casino Score will notify registered players via the email address on their account at least 7 days before the changes take effect.

The date of the most recent update is displayed at the top of this page. We recommend reviewing this policy periodically. Continued use of Casino Score after the effective date of any update constitutes acceptance of the revised policy.

Stay Informed

Casino Score will always email you before making material changes to this Privacy Policy. Make sure your registered email address is current so you don't miss important updates. You can update your email address from your account settings at any time.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how Casino Score has handled your personal data, please contact us using the details below. Casino Score's support team is available 24 hours a day, 7 days a week.

  • Live Chat: Available 24/7 from any page on Casino Score — fastest response time
  • Email: [email protected] — formal data rights requests and written complaints

Casino Score will acknowledge all privacy-related enquiries within 48 hours and will provide a full response within 30 days. For complex data rights requests, Casino Score may request additional information to verify your identity before processing the request — this is to protect your data from being disclosed to unauthorised parties.

Fastest Way to Reach Us

For the fastest response to any privacy question or data rights request, use Casino Score's live chat. Support agents can handle most requests in the same session, including data access requests and marketing opt-outs.

Your Privacy Is Protected — Now Enjoy the Game

Casino Score is built on transparency. Your data is secure, your payments are encrypted, and your winnings are yours. Register free today and experience a platform that respects your privacy as much as your time.

18+ only. Gambling can be addictive. Please play responsibly. See our Responsible Gaming page for help and tools.